
From app to e-commerce – we create fascinating experiences for our customers!
How we work
Communication and collaboration with the new ways of (hybrid) working are within our DNA and we fully embrace the full flex work mode. We decide where best to hold a meeting - be it remote, in a workshop onsite or in a hybrid meeting with our colleagues and partners all over the world. Our mission is to provide a great customer experience by working with best-in-class software partners to design and build excellent systems for our CI landscape. To support us achieving these goals you can be part of one of our many teams focusing on topics like e.g. Order Management and Frontend Web Services.
Commerce Solutions
Within our agile and empowered teams, we deliver state-of-the-art Commerce solutions to our business to enable an optimal and seamless customer experience across all channels at ALDI SOUTH.
Learn moreCommerce Solutions
Within our agile and empowered teams, we deliver state-of-the-art Commerce solutions to our business to enable an optimal and seamless customer experience across all channels at ALDI SOUTH.
The Commerce Solutions Cluster works on our Commerce webshop and enhances the Commerce services offered to our customers. We are not only ensuring the constant availability of our current SAP Commerce Solution to our global business and our customers, but also providing other best-in-class solutions so we can flexibly serve the omni-channel requirements from our markets.
Customer Engagement Solutions
Customer Centricity is at the heart of everything we do! We want to utilise data and world class technology to deliver engaging value-added experiences and services to our customers.
Learn moreCustomer Engagement Solutions
Customer Centricity is at the heart of everything we do! We want to utilise data and world class technology to deliver engaging value-added experiences and services to our customers.
We define the future of customer relationships and how these can be approached in a global context. We are responsible for a broad range of topics covering CRM, analytics and insights, loyalty and value-added services. We work to deliver state-of-the-art solutions to our global business in partnership with market leading technology suppliers.
People & Processes
We are here to create a great atmosphere at Customer Interaction and advise our teams so that they can focus on delivering excellent products that give our customers an equally excellent digital experience. Supporting our people and improving processes is exactly what unites us.
Learn morePeople & Processes
We are here to create a great atmosphere at Customer Interaction and advise our teams so that they can focus on delivering excellent products that give our customers an equally excellent digital experience. Supporting our people and improving processes is exactly what unites us.
Our People & Processes Cluster is characterised by a variety of topics, covering financial management, coordinating vendors, fostering agile methods, building our brands and connecting all colleagues for better collaboration. And here is how we do it:
- We maximise employee engagement within the Customer Interaction department of International IT and provide leaders with direct insights on what is working well for employees and what is not.
- We make sure that agile methods and frameworks are applied successfully to make the most of the value created by the team.
- We support the product development teams and other stakeholders in budgeting and accounting topics while also providing financial status reports and forecasts.
- We ensure aligned communication and interaction with strategic vendors in conjunction with other central departments.
- We focus on building internal and external brands for the Customer Interaction department of International IT and Customer Interaction.
Integration & Architecture
Whatever the problem is, we are part of the solution! Our cluster helps product teams to design, build, deliver and operate the best possible customer experience.
Learn moreIntegration & Architecture
Whatever the problem is, we are part of the solution! Our cluster helps product teams to design, build, deliver and operate the best possible customer experience.
With all our expertise, we provide value to Customer Interaction teams in the following areas of CI/CD: automation, security, collaboration, operations, release, change, environment, quality assurance, system integration and solution architecture. We do this by providing hands-on support where required and consulting where asked, while addressing governance where needed. It is not without reason that our motto is #makeithappen.
Customer Facing Solutions
Our mission: To enable smart shopping at any moment. For every customer. Every time. Everywhere.
Learn moreCustomer Facing Solutions
Our mission: To enable smart shopping at any moment. For every customer. Every time. Everywhere.
We build, run and own ALDI SOUTH digital channels while ensuring a seamless UX/UI. For example, when it comes to best-in-class customer-facing web and mobile app frontends and easy-to-use solutions for content and asset management
Our customers and providing them with the best digital shopping experience are at the centre of what we do. We use the most cutting-edge technology and the newest concepts to do this – worldwide!
Marketing Solutions
As the marketing technology centre of excellence at ALDI SOUTH, we build the foundation for successful marketing activities within the context of our global business. We use the right tools to provide a competitive advantage to our global Marketing teams and empower our colleagues to deliver efficient and effective messages to the right people, via the right channel, at the right time.
Learn moreMarketing Solutions
As the marketing technology centre of excellence at ALDI SOUTH, we build the foundation for successful marketing activities within the context of our global business. We use the right tools to provide a competitive advantage to our global Marketing teams and empower our colleagues to deliver efficient and effective messages to the right people, via the right channel, at the right time.
We from the Marketing Cluster combine state-of-the-art marketing technology with an agile, self-organised working environment and a fresh, modern and motivated mindset.
Together with our market-leading technology partners such as Adobe, we pursue the goal of providing all ALDI SOUTH operations worldwide with the right tools for high-quality marketing activities that target the right customers via the right channel at the right time. It is our daily business to work closely together with our business departments to encourage best practices and by putting value at the heart of our decision-making process.
Join one of our seven teams to support our marketing technology center of excellence and to drive the success of our global Marketing teams:
- Campaign Execution (marketing communication to web and app)
- Marketing Management (marketing planning, approval and budgeting)
- Customer Conversion (personalisation and web optimisation tools)
- Social Management (social media management)
- Display (digital screens and programmatic advertising)
- Online Presence Optimisation (search engine optimisation and online store listings)
- Database Publishing Solution (marketing content creation systems)
aldi.deepdive(customer_interaction)
Get to know Vishal. Vishal Jha, 30 years old, is a passionate photographer and traveller. He joined the ALDI SOUTH Customer Interaction team in October 2021. As an IT Engineer he is responsible for designing and developing solutions for countries which they use to reach out to the customers.
Be part of our community
We are redefining the standards for IT-Solutions in modern retail. This spirit cam be clearly felt in all ALDI SOUTH teams. How do we feel about the work we do here….
"We create amazing products and experiences - for our customers all over the world."
"Our work can make a difference in international retail."
"You will work in innovative, international and diverse teams with startup-like team spirit."
"We want to help you develop as an individual, and will work with you to develop your skills and talents."
"I love working in an agile environment with colleagues from all over the world!"
